Privacy Policy

STEM Brain Centre is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal and health information.

This policy applies to all information collected through our website, patient intake forms, outcome measure questionnaires, and any direct communications with our clinic.

STEM Brain Centre is operated by Tina Maio and Matthew Arena, Registered Osteopaths and Neuromodulation Officers, located in Coburg, Victoria, Australia. We can be contacted at info@stembraincentre.com.au.

We collect the following types of information:

Personal information:

• Full name and date of birth
• Contact details including email address and phone number
• Emergency contact details

Health information (sensitive information under the Privacy Act):

• Medical history and current health conditions
• Current medications and allergies
• Symptom descriptions and clinical history
• Patient reported outcome measure questionnaire responses
• Treatment records and clinical notes
• Referral information from other healthcare practitioners

Website information:

• Pages visited and time spent on our website (if you consent to analytics)
• Device type and browser information collected anonymously

We collect information in the following ways:

• Through our online patient intake form completed before your initial assessment
• Through outcome measure questionnaires sent to you as part of your care programme
• Through direct email, phone or in-person communication
• Through referrals from your GP or other healthcare practitioners
• Through our website using cookies and analytics (only with your consent)

We collect your information for the following purposes:

• To assess your suitability for care at STEM Brain Centre
• To provide you with clinical assessment and treatment
• To monitor your progress and outcomes throughout your programme
• To communicate with you about your care
• To coordinate your care with other healthcare practitioners where required
• To comply with our legal and professional obligations as registered osteopaths under AHPRA
• To improve our services and website

We only collect information that is necessary for these purposes.

Your personal and health information is stored securely using Google Workspace, which operates under a Data Processing Agreement compliant with Australian privacy requirements. Access to your information is restricted to your treating clinicians — Tina Maio and Matthew Arena.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Secure cloud storage with access controls
• Two-factor authentication on all clinical systems
• Encrypted data transmission
• Regular security reviews

We retain your health records for a minimum of 7 years from the date of your last consultation, or until you turn 25 years of age if you are currently a minor — whichever is later. This is in accordance with Australian health records legislation and AHPRA requirements.

After the retention period, your information is securely destroyed.

We will not share your personal or health information with any third party without your explicit consent, except in the following circumstances:

• Where required or authorised by law (for example, mandatory reporting obligations)
• Where necessary to prevent a serious and imminent threat to your health or safety or the health or safety of another person
• Where you have provided consent for us to communicate with another healthcare practitioner involved in your care

We do not sell, rent or trade your personal information to any third party.

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use analytics tools to understand how visitors use our website. This information is collected anonymously and cannot be used to identify you personally.

You can choose your cookie preferences when you first visit our website. You can change your preferences at any time by clicking "Cookie Settings" in the footer of any page.

If you choose Essential Only we will only use cookies necessary for the website to function correctly. We will not collect analytics data.

If you choose Accept All we will also collect anonymous analytics data to help us understand how to improve our website.

Under the Privacy Act 1988 (Cth) you have the right to:

• Access the personal information we hold about you
• Request corrections to information that is inaccurate, out of date, incomplete or misleading
• Make a complaint if you believe we have handled your information in a way that does not comply with the Australian Privacy Principles

To exercise any of these rights please contact us at info@stembraincentre.com.au. We will respond to your request within 30 days.

If you have a concern about how we have handled your personal information, please contact us in the first instance at info@stembraincentre.com.au. We take all privacy complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review this policy periodically.

This policy was last updated: May 2026.

If you have any questions about this Privacy Policy or how we handle your information please contact us: